Adopting View

Simplify desktop and application management while increasing security and control with VMware View. Deliver a personalized high fidelity experience for end-users across sessions and devices. Enable higher availability and agility of desktop services unmatched by traditional PCs while reducing the total cost of desktop ownership up to 50%. End-users can enjoy new levels of productivity and the freedom to access desktops from more devices and locations while giving IT greater policy control.

Ensuring Desktop Virtualization Success

Migrating to managed desktops without proper planning and a high level of communication with end users is a recipe for failure. VMware customers that have successfully migrated to modern desktop management shared their experiences with us and helped create these best practices. Assessing the current environment and conducting a pilot prior to deployment are essential to not just end user acceptance but high demand for the advantages that VMware View can bring you and your organization, delivering value for both IT and end users. Follow the process below for a successful journey to modern desktops.

Step 1: Assess the Solution

Before downloading an evaluation copy of VMware View take a step back and assess your needs, how the solution works, and the state of your current environment. This is essential in setting you up for a successful journey. What you learn during this phase defines the solution.

  1. Map business triggers to solutions
  2. Understand your end-user expectations
  3. Understand your current environment

Map Business Triggers to Solutions

Successful projects always start with clearly identified business needs driving the change. No clear business driver is an early warning sign and often goes along with the lack of a sponsor as well as insufficient resources, introducing a risk in defining a solution. To focus on success, pinpoint the needs of the business that can be facilitated by desktop modernization. Surprisingly, some of the most common business triggers that lead to desktop modernization did do not have the words “desktop” or “application” within the initiative name.

Understand Your End-User Expectations

As a first step, gather baseline performance statistics of your end-user environment. Identify the set of statistics that are important to the population identified. Things like application launch time, log in times, accessibility are important to benchmark against to show improvement. These statistics are the starting point for your journey.

Understand Your Current Environment

This step helps you determine the viability of the solution and understand the gap between the current and desired state so you can build a realistic project plan. This assessment runs across various components of technology infrastructure and the internal IT skillset for project readiness. Once the assessment is complete, you will be able to better design an operational prototype, identify technology and skills gaps, and uncover risks.

  • Skillset of the project team: Ensure the right skills are in place to design and deploy View for success. Many VMware instructor led courses exist to educate existing team members and a vast network of VMware Desktop Competency Partners can augment existing teams with specialized expertise.
  • Environment Assessment: Understand the current status of your user behavior, application profiles and infrastructure components to prioritize candidates for virtualization, understand the technology gap analysis to support your desired infrastructure and uncover issues early for resolution. A variety of assessment solutions are available from our alliance partners to automate this process.

Step 2: Conduct a Pilot

All successful projects include a pilot phase before production deployments. Why? Because this phase enables IT to design, test and refine a prototype of the environment. During this phase IT needs to consider the requirements and expectations of not only the technology but also the business and end-users. The testing and tuning of the environment are essential in simulating the behavior of end-user desktops in the real world. Common technical and business obstacles can arise and without remediation can stall pilot projects. Clear, open and consistent communication between the cross functions teams is essential to the pilot success. Before conducting the pilot, clearly define the solution use case, desired functionality and benefits and milestones.

Technical Considerations

Desktops and end-users behave differently than servers in a datacenter. Take time to consider how those differences impact the underlying components like server and storage architecture, image design, network and applications. Many technical resources are available to help you design. Consulting services are also available to assist in the plan and design.

Business Considerations

When changing something that end-users use every day, it is important to set the right expectations, change processes to support the new model and take time to educate and include end-users in the process. Share the experiences of other customers to demonstrate the solution. Include end-users in the process of design, test and refining. Take time to build your community of internal experts and evangelists.

Refining the Prototype

Prototypes are meant to be changed. During the pilot phase monitor the environment performance, gather feedback from your pilot users and adjust the architectural elements needed to deliver the desired performance.

Defining Metrics

During the pilot phase, identify the metrics that the solution will impact. These can range from CAPEX to OPEX to end-user productivity measurements. It is important to define them now and start tracking once you move from pilot to production. This sets a framework for reporting solution value. For examples of metrics, visit the VMware TCO Calculator.

Step 3: Deploy to Production

Through testing and refinement a finalized production design is born. This phase completes the solution by moving the remaining end-users to this new desktop environment.

The Production Roll Out

Continue to monitor and tune the environment for scale. Many monitoring tools are available to gather statistics on the infrastructure and end user performance to aid troubleshooting. Spend time to educate users on the change and leverage pilot end-users as evangelists and experts in the organization.

Operationalizing the New Architecture

Once deployed this new design should be quickly transitioned to operational teams for support, monitoring and tuning to deliver optimized performance. IT processes need to be revised for the virtual desktop model to ensure efficiencies gained in the pilot are maintained through production. Engage all levels of the support and engineering organizations to integrate View desktops into the organizational processes.

Reporting Value

It is critical in this phase to gather the metrics previously identified and share them within the organization to demonstrate value. Leverage the reported value to justify investments for future innovation.

Beyond the Deployment

Interested in building upon your success? Go back to step one and follow the same steps to successfully address additional business triggers with modern desktop solutions. This pragmatic path enables a cycle of continuous improvement for clearly defining, building and addressing the needs of the business, IT and end-users.

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