Unified Communications enables customers to experience greater productivity through the convergence of communication channels and business processes by using a combination of technologies, devices and services. Communications tools like presence, status, mobility, collaboration, video and voice conferencing, and messaging can all be utilized.
NEC’s Unified Communications strategy includes:
UC for Business, a single server solution perfect for SMBs
NEC's UC for Business (UCB) is a perfect unified communications (UC) solution for small to medium-sized businesses. This single server solution is designed to optimize your communications through the convergence of communication channels and business processes. It enables your employees to collaborate more effectively across the enterprise and helps to improve their overall productivity.
UC for Enterprisefor the larger enterprise that requires more flexibility
NEC's UC for Enterprise (UCE) suite of applications ends communications overload by combining all of these communication tools and devices into one powerful, easy to manage solution. With UCE, information is centralized, messages are in one inbox, and real-time communications are easier to manage. Users dictate how and when they can be reached which makes them more efficient and productive.
With NEC’s UC for Enterprise (UCE) Mobility solution, businesses large and small can shorten the time it takes to move projects forward and improve the service it provides its valued customers.
Desktop Client (UC700)
UCE Desktop Client enables users to effectively manage various unified communications (UC) technologies all from a single, easy-to-use interface.
UC for Enterprise Agent is the next-generation of desktop applications that unifies call center functionality and unified communication capabilities into one easy to use client. UCE Agent's intuitive interface brings information, not previously available, directly to the desktop.
Unified Messaging (UM8700)
With NEC’s UNIVERGE UM8700, a powerful unified communications solution built on Applied Voice and Speech Technologies, Inc.’s (AVST) award winning CallXpress®, businesses and individual users can communicate more efficiently, respond more quickly and cut down on wasted time.
The UC for Enterprise (UCE) Attendant (UNIVERGE UA5200) can provide your organization with the latest technology in call-processing capabilities and productivity enhancing applications. As part of NEC's UNIVERGE360 approach, it enables greater productivity through convergence of communications & business processes.
Contact Center (CCDesign)
CCDesign® is NEC’s suite of products and services that addresses the development of quality responsiveness and fulfillment within the contact center. These products are geared to provide contact centers with a framework that closely corresponds to the way organizations build proficiency.
Emergency On-Site Notification (E-OSN)
With UC for Enterprise Emergency On-Site Notification (UCE E-OSN) for the UNIVERGE SV8300 and SV8500 Communications Servers, businesses will have the tools necessary to protect their most valuable asset – their people. UCE E-OSN pinpoints a 911 caller’s location and passes that information along to the Public Safety Answering Point (PSAP).
NEC’s UC for Enterprise Manager (UNIVERGE MA4000) is a centralized web based management system for communications servers. It seamlessly supports and manages the day-to-day tasks of all NEC’s UNIVERGE Communication Servers – including those in the SV8000 series as well as NEC’s SV7000, NEAX®2400 IPX and 2000 IPS systems.
- Application Platform (OW5000)This UC for Enterprise Application Platform (UNIVERGE OW5000) fuses communications tools like presence, status, unified messaging, instant messaging, mobility, collaboration and voice/video conferencing into one comprehensive, customizable unified communications solution – UC for Enterprise (UCE).
NEC’s UC for Enterprise (UCE) Collaboration is a secure premises-based conferencing solution for the enterprise. It encourages collaboration and lowers travel expenses by providing your employees with the means to work together securely via conference. This server-based solution keeps the information shared between those using your corporate network on that network, which means that confidential information is presented across the web only during meetings with outside contacts and clients.
NEC Hosted Collaboration Service is a browser-based subscription solution that offers the ability to provide feature-rich web conferences with up to 16 video windows per conference. It supports an unlimited number of attendees for both voice and video conferencing. Because this service is hosted, no installation and setup are needed – all your server and software needs are taken care of.
Integration to Microsoft’s® new Lync™ Server is an optional component of the UC for Enterprise solution. NEC’s Lync integration enables organizations with NEC telephony-based systems to take advantage of the unified communication features of Microsoft’s Lync product. NEC also offers continuing support for Microsoft’s Office Communication Server 2007. This solution provides:
- Seamless integration between Microsoft and NEC communications platforms
- Full-featured voice capabilities
- Open architecture that provides more choices
- Integrated call control