Unified Communications Buyers Guide

The Top 10 Requirements for a UC Solution


Unified Communications (UC) has come a long way since Voice over IP (VoIP) was first introduced to the enterprise nearly two decades ago, evolving both as a technology and as a platform that can substantially improve the way we do business. Although VoIP remains the foundation for UC systems, in the past ten years UC solutions have also added collaboration tools such as:

  • Contact center features, presence, and video conferencing support
  • Individual employee efficiencies like unified messaging and “bring your own device” (BYOD) support
  • And underlying infrastructure upgrades such as virtualization, enhanced management systems, and improved reliability.
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