COMMUNICATION PLATFORM DEPLOYMENTS
Onsite As A Strategic Choice
When considering a new business phone system, your company has more options than ever. Here are a few things to consider about on-premises communications platforms.
First, what's your current situation? Are you connecting your phones to the Public Switched Telephone Network (PSTN) with a legacy, analog system like TDM? If you are, you'll find immediate cost savings by making a change to voice over Internet Protocol (VoIP) service delivery. You could consider a hosted cloud PBX solution, or you can consider switching to a VoIP trunk and retaining full operational management and control of your service.
WHY CHOOSE AN ONSITE PHONE SYSTEM?
When local control is essential, ShoreTel is the smart choice
Do you have IT resources at hand? If they're accustomed to managing and maintaining an onsite communications system (whether TDM or IP), they may want to consider managing the service in-house. Some companies are required to control their own data for security or privacy reasons, so an onsite phone system is right for them. Other companies simply feel more comfortable knowing that they are in control of all maintenance, management, and upgrades.
One caveat: make sure your IP on-premises communications platform does not burden your IT staff with duplicative, redundant and complicated tasks. Nothing is more frustrating, time-consuming and budget-busting than a bloated, hard-to-administer onsite phone system. And beware of systems that offer lots of bells and whistles, but that make users jump through hoops to use them. Nothing is more discouraging than launching "the big phone project" and having it fall flat due to complicated, hard-to-master user interfaces (not to mention the cost of increased calls to your helpdesk).
Beware of systems that offer lots of bells and whistles, but that make users jump through hoops to use them.
Capitalize Your Expenses
Some companies prefer to make long-range planning and investment part of their financial strategy. Institutions that prefer to capitalize major expenses, rather than incur recurring monthly operational expenses, are good candidates for an onsite business phone system. On-premises business phone systems can be an excellent investment—if you choose the right vendor.
Just because you prefer to invest does not mean you prefer to overspend. Choose your onsite vendor wisely, and consider every expense you'll incur, from the upfront capital investment through the costs of deployment, maintenance and on-going system management. All onsite solutions are not the same. Most do not offer true scalability; instead major expansions require major forklift upgrades. Most do not offer streamlined, single-screen administration, with moves/adds/changes (MACs) made in seconds with button clicks; instead they require duplicative entry of account names, on each screen that enables a key function.
Time is money, and it can be very surprising to calculate the true cost of maintaining some of the on-premises solutions available today. This total cost of ownership (TCO) is an important metric when researching onsite business communications options.
Total cost of ownership (TCO) is an important metric when researching onsite business communications options
Leverage Current Investments
Your company is a good candidate for an onsite business phone solution if you are already running your own data center. With the growth of virtualization, more and more businesses have eliminated redundant and expensive servers and instead rely on VMware and Hyper-V technologies to share hardware resources across an array of applications.
Deploying a virtualized communications platform on your industry-standard x86 servers makes good sense and increases your data center ROI. With ShoreTel, companies that have multiple locations across wide distances can even "mix and match" their onsite deployments, putting the virtual phone system at their headquarters while utilizing fail-safe, solid state ShoreTel voice switch appliances in field offices.
Your company is a good candidate for an onsite business phone solution if you are already running your own data center.
Companies with far-flung locations will often rely on onsite phone systems in remote spots, even if they prefer that the majority of their employees be served by a cloud phone system provider. International public Internet may be less reliable in some locations than a company wants to trust for call handling. In these situations, an on-premises phone system makes sense, especially when the phone vendor offers a hybrid solution that allows the onsite and cloud deployments to work as a unified system with full 4-digit extension dialing, call transfer and employee directories.
Learn more about ShoreTel's onsite communications solutions ShoreTel Premises