• Managed IT Support

    Managed IT Support



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Managed I.T. Support for Legal Industry

Looking for a strategic IT consulting firm with a focus on the legal industry? At NDM, we are all about people, our process, and our product. Our product is the comprehensive IT infrastructure that we monitor, manage, and maintain for our clients, just as if it were our own. We believe in a fully staffed help desk with personable, professional, and highly skilled engineers. We have built out our IT infrastructure in order to build out and thoroughly support yours. This is how we make technology a strategic asset for your company. We align technology to your needs and growth goals because this is our passion. Then we monitor and proactively manage everything so your focus is on revenue.

6 Signs You need a Managed Services Provider

  1. You Dont Have a Dedicated IT Staff
  2. Your Current Staff is Focused on Ad-Hoc Issue Resolution, Instead of Preventative Maintenance
  3. Your Current Staff Doesn’t Have the Required Expertise to Solve Your Technology Problems
  4. You Are Continuously Having Technology Problems
  5. You Struggle to Prioritize Your Technology Needs
  6. You Want to Save Money



IT Solutions Designed to Fit Your Business.

At NDM, we know every business's technology needs are different and having the right IT support in place is mission-critical. No matter the size of your business, we can design an IT support strategy that's right for your organization. Fill out the form to learn more about our support offering and pricing!

  • 24/7/365 IT Monitoring/Support
  • Managed Network Security/SIEM
  • Backup & Disaster Recovery
  • IT Consulting
  • HIPAA Compliance
  •  Cloud/Office365 Applications
  • Managed Communications/VOIP
  • Virtualization
  •  On-Site Emergency Response
  • PCI Compliance


 IT Help Desk Support For Your Employees

Our certified, U.S.-based Service Desk technicians are here to provide superior customer service and support to your employees 24/7/365 - freeing you to focus on growing your business. Our first contact resolution is over 70%, and seamless integration with our NOC ensures even the most complex issues can be solved. Our Service Desk support includes:

  • Microsoft and Apple desktop operating systems
  • Thin clients and virtual desktop infrastructure (VDI)
  • Virus and malware infections
  • Desktop performance problems
  • E-mail applications and browsers
  • Microsoft Office and leading third-party applications
  • Limited hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration


3 Primary Support Options:

The packages below were designed to deliver peace of mind to business owners who want to focus on growing their businesses instead of dealing with the headaches of managing Information Technology.

PentaTech

PentaTech

All-Inclusive Package for Growing Businesses:

  • 24/7/365 IT Help Desk Support Line
  • Emergency On-site Support
  • Centralized Device Monitoring & Management
  • Dedicated CIO & Monthly Web Conferences
  • Dedicated Network Administrator
  • Some Project Work

Instant Quote
QuadraTech

QuadraTech

Proactive Remote Support & IT Strategy Package:

  • 24/7/365 IT Help Desk Support Line
  • Centralized Device Monitoring & Management
  • Dedicated CIO & Monthly Web Conferences
  • Dedicated Network Administrator
  • Some Project Work

Instant Quote
TriaTech Support

TriaTech Support

On-Demand Phone Support When You Need It Most: 

  • 24/7/365 IT Help Desk Support Line
  • Centralized Device Monitoring & Management
  • CIO Support via Email

Instant Quote


How Will Managed Services Benefit My Organization?

Managed services provide you piece of mind. By outsouring your IT help desk and technology support needs to NDM, we take the responsibility of proactively managing your network and making sure your employees are staying productive.

Here are just some of the benefits you can expect:

  • Scalable Levels of Service—Every organization’s needs are different. That’s why we’ll build a service level that’s specific to yours.
  • Access to Expert Engineers—Always talk directly with an expert engineer who understands your system.
  • 24x7x365 Remote Monitoring—We monitor your network to proactively resolve issues.
  • Unlimited IT Support—Our support team is available 24x7 for any technical questions or issues.
  • On-Site Response—If something cannot be resolved remotely, we'll send someone on-site.
  • Flexible Contract—Choose a month-to-month, annual, or prepaid contract. We earn your business every month.
  • Product Discounts—Receive exclusive discounts on IT hardware, software, and projects.
  • Satisfaction Guaranteed—If you’re not happy with our service, our cancelation process is hassle free.
  • Free 7 Day Trial—Test drive our support team risk free before committing.

Virtual CIO Services

Many companies don’t need a full-time CIO to fill the gap between executive management and Information Technology.  A Virtual CIO helps you choose which CIO competencies your company needs now — helping with overall IT direction, governance, and planning to support strategic business initiatives.  Meeting with management and staff on a weekly basis, a Virtual CIO brings deep IT experience to bear, demystifying complex technology, adding clarity to projects, and helping management make prudent decisions.  A Virtual CIO frees owners, CEO's and CFO's from splitting their time between running the business and managing Information Technology issues.

IT Budgeting & Roadmap

IT Budgeting & Roadmap

Developing a consistent and forward-looking technology plan, aligned with business goals and budgetary constraints.

IT Project Management

IT Project Management

Experienced project management to keep your large IT projects on track, successful, and efficient

Business Continuity Planning

Business Continuity Planning

Helping you plan and prepare for disaster so your business can resume operations as quickly as possible.

IT Strategic Planning and Analysis

IT Strategic Planning and Analysis

Aligning your IT strategy with your business and goals for finance, operations, marketing, sales, etc.

Executive and Board Reporting

Executive and Board Reporting

Providing assessment reports of your IT operations and infrastructure to the CEO, CIO or Board of Directors.

IT Assessments

IT Assessments

Providing an expert and honest look at where your IT department is now and a plan to get it where it needs to be.


Getting Started with Managed Services

We are ready to assist you with every phase of choosing and leveraging the right solution for your IT environment. Our approach includes:

  • An initial discovery session to understand your goals, requirements, and budget
  • An assessment review of your existing environment and definition of project requirements
  • Detailed vendor evaluations, recommendations, future design and proof of concept
  • Procurement, configuration, and deployment of the final solution
  • Ongoing product lifecycle support