Transform your business to operate with a lean and agile cost model, maximize your network capacity, and monetize a new generation of network-based services all while delivering a consistently high-quality customer experience.
Customer experience
Deliver a compelling marketing, shopping, and service experience
Understand your customers, engage them in personalized experiences, and deliver on every interaction so they become your advocates. Using technology solutions that put your customer at the heart of your marketing, sales and service operation, you can:
- Improve customer engagement by creating more personalized digital experiences across web, mobile, and social channels
- Provide a consistent brand experience in which customers can research, buy, track, receive and return purchases wherever, whenever and however they choose
- Increase revenue by delivering targeted, personalized and highly-effective campaigns and promotions
Service innovation
Create new services. Reach new markets. Generate new revenue
Move up the communication services value chain with innovative offerings that complement your connectivity business and create new sources of revenue. In order to deliver higher value and expanded services to your enterprise customers, you need technology solutions that help you:
- Analyze your subscriber and network data and make the insights and real-time location data available as a service to third-parties
- Become a cloud service provider or re-sell syndicated cloud services enabling you to capitalize on the demand for cloud services
- Provide mobility solutions that enable your customers' devices, applications and data to work together securely
- Capitalize on growth within the M2M space by providing services ranging from connectivity to near-real-time analysis of the big data generated by M2M traffic
Operational efficiency
Achieve operational and service excellence
Transform your telecom operations into a flexible, lower-cost, global system enabling you to respond quickly to market changes. To increase operational efficiency, you need technology solutions that help you:
- Integrate and automate the management of your network and IT infrastructure to improve service delivery
- Optimize your business systems and processes to provide customers with greater service and control
- Centralize and standardize common operational functions so they can be delivered globally
- Create a 360˚ view of customer data and use analytics-driven insights to increase the value of each customer
Network optimization
Apply new strategies for managing network complexity
Build smarter networks that can easily adapt to the demands of such applications as Hadoop, video delivery, and virtualized network functions. To optimize your network, you need technology solutions that help you:
- Design and implement a network infrastructure that is agile, cost-efficient and readily supports the launch of new services
- Leverage analytics to provide a deep understanding of network, asset and user behavior and use the insights to optimize your end-to-end business
- Integrate software-defined networking (SDN), virtualized network functions (VNF) and cloud-based technologies into your network for greater scalability and ease of support