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Home Support
Thursday, 11th of March, 2010
Remote IT Support | Print |

NDM provides live, real-time support to our customers when needed via our remote IT support software. We have the ability to remotely control your computer to resolve IT problems while you watch. This is a secure connection, and you must give us authorization before we remotely take control of your computer.

Step 1: Call our HelpDesk line at 509-326-5222 option 1

Step 2: Be prepared to tell us your issue

Step 3: Click on HELP to give our technicians remote control of your computer
 

  • Prepaid Block Hours with 8/5 Support

    - 20 Hour Blocks Available for $2,850 (5% Discount)
    - 100 Hour Blocks Available for $13,800 (8% Discount)
    - 500 Hour Blocks Available for $60,000 (20% Discount)
    - 24x7 Support Available for Critical Outages
    - Scheduling Provided Based on Availability
    - Hours are Consumed as Needed

  • After Hours with 24/7 Support

    - $300 per Hour
    - No Contract or Other Pre-Arrangement Required
    - Credit Card Payment Required
    - 24x7 Support Based
    - Services Billed on a Time and Material Basis
    - Available for On-Site or Remote Support

  • On-Demand Support within Business Hours

    - $150 per Hour
    - No Contract Required
    - Billed on a Time & Materials Basis - 1hr Minimum
    - Billed at 15 Minute Increments after 1 hr
    - On-Site or Remote Service Available
    - Projects / Migrations / Upgrades / Implementations