FAQ
Q: How do I import a Netscreen (Juniper) VPN profile?
Q: How do I configure the NCP VPN client?
Q: How do I import a VPN profile?
A: The NCP VPN client can import profiles from most VPN gateway manufacturers. (Nortel is the only notable exception.). This is the best procedure to follow:
1. Download the NCP VPN client from http://www.ndm.net/products/ncp. This is a fully functioning version that will allow you to test it for 30 days free. After 30 days you will have to purchase a license to continue using it.
2. Install it, reboot, and then confirm that it works using the built-in testing account and the password 1234.
3. Then import the VPN profile from any computer with a functioning VPN client. This will be a file with the extension of .pcf, .spd, .ini, .wgx or .wge. Do this from within the NCP Client Monitor by clicking on Configuration > Profiles > Add/Import > Import Profile > navigate to the file > etc.
4. Test.
Q: Why does my internet connection stop working when the VPN is on?
A: This is the default behavior of a setting called Split Tunneling. You can find the setting here: Configuration > Profiles > select the profile and click Edit >Split Tunneling. However, many VPN Gateway Administrators do not allow Split Tunneling because it opens a connection from the internet through your computer into their network, which bypasses security filters.
Q: What things can I check if my NCP client does not connect?
A: Common causes of no initial connection include: Windows Firewall or 3rd party firewalls not configured properly; wireless home routers not configured properly; old VPN software on the computer (even if it isn’t running) and several competing connections to the internet.
Q: How can I prevent disconnections that show DPD or Timeout errors?
A: Try these fixes: Fix #1: Disable Dead Peer Detection: Configuration > Profiles >select the profile and choose Edit > Advanced IPSec Options. Check "Disable DPD (Dead Peer Detection)" > OK. Then test. Fix #2: Disable the Inactivity Timeout: Configuration > Profiles >select the profile and choose Edit > Line Management. Set the Inactivity Timeout to 0 (zero). Fix #3: If your computer has both a wireless and a LAN connection to the internet open at the same time there can be conflicts. Use one or the other.
