Allscripts MyWay System Hardware Requirements
Allscripts MyWay™ 9.1
System Environment Specifications Network, PC, Peripheral & Server Requirements
NETWORK REQUIREMENTS
An Internet Protocol (TCP/IP) network is required between Allscripts MyWay clients and on-premise servers or the Allscripts Data Centers.
Bandwidth Requirements – Client to Server Technology
- For users connecting to the Allscripts Data Centers, a business-class broadband service is a minimum
requirement.
- The requirement is for sustained bandwidth, not “peak” capacity. Needed bandwidth is dependent on the peak
number of concurrent users of the solution. This includes all users, not just Providers.
- Minimum bandwidth requirements presented in this publication take into account the shared nature of network
access. Not all users are active on the network at exactly the same time, which permits individual users to briefly
consume more bandwidth as needed. The efficiency of shared bandwidth diminishes as the total offered load
approaches capacity of the network.
- Bandwidth numbers are representative of actual testing of Allscripts MyWay. They do not take into account other
non-Allscripts applications. These numbers do not represent bandwidth for the Allscripts MyWay deployment
updates.
| Total Users | Minimum Bandwidth (Kbps) | Maximum Latency (ms) | Line Description |
| 1-4 | 512 | 60 | Business Cable/DSL1 |
| 5-10 | 640 | 60 | Business Cable/DSL1 |
| 11-20 | 768 | 60 | Business Cable/DSL1 |
| 21-40 | 1544 (T1) | 60 | For more than 40 users, you will need a leased line2 with an available bandwidth of 40 Kbps per user. |
| 1Business class cable, asymmetrical, maximum latency 60ms, Allscripts MyWay and normal Internet usage share a line (75% to Allscripts MyWay) 2 Leased line (e.g. frame relay), asymmetrical, maximum latency 60ms, leased line is dedicated to Allscripts MyWay traffic |
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Bandwidth Requirements – Thin Client Technology
Thin client computing (Citrix or RDP) generally provides smoother network performance and a more consistent user experience with shared bandwidth. Allscripts recommends thin client technology for implementations serving many users, especially over relatively slow remote connections.
| Thin Client Technology | Minimum Bandwidth (Kbps) |
| Remote Desktop Protocol (RDP) | 30 Kbps per user1, 3, 4 |
| Citrix Independent Computing Architecture (ICA) | 15 Kbps per user2, 3, 4 |
| 1 Meets the recommended bandwidth guidelines set by Microsoft 2 Meets the recommended bandwidth guidelines set by Citrix 3 Assumes a maximum latency of 60ms 4 A minimum overall bandwidth of 256 Kbps is required for this type of connection |
|
Internet Connectivity
| Component | Recommendation |
| Managed Firewall | Strongly recommended |
| Managed Internet Security | Strongly recommended |
Wireless LAN Access Point
| Setting | Recommendation |
| Network Standard | 802.11g |
| Bandwidth | 54 Mbps (contact Allscripts for assistance with planning for wireless infrastructure) |
| WEP Encryption | NOT recommended |
| Wi-Fi Protected Access (WPA) | Strongly recommended |
| Block SSID Broadcast | Strongly recommended |
| MAC Address Filtering | Strongly recommended |
PC REQUIREMENTS
Desktop Client
- Requirements assume only a single instance of the Allscripts MyWay application is running, and no other significant applications are running on the PC.
- Home Editions of desktop operating systems are NOT supported.
- Windows 64-bit Editions of operating systems are supported except client systems that must interface with medical devices or the OCR scanner. These interfaces require a 32-bit operating system.
| Component | Requirement |
| CPU |
Intel Pentium Core 2 Duo processor 2 GHz or higher AMD Phenom or higher |
| Memory |
Microsoft Windows XP Minimum: 1 GB DDR PC2100 (266 MHz) Microsoft Windows XP Recommended: 2 GB DDR PC2100 (266 MHz) |
| Hard Drive | 80-120 GB GB Allscripts MyWay requires 100 MB of free disk space on the drive where the Microsoft Windows operating system is installed. |
| Network Interface Card (NIC) | 100/1 GB Ethernet |
| Audio Output | Speakers or head set required for Allscripts Academy training modules |
| Software | Microsoft Windows 7 Professional, Ultimate, or Enterprise (plus updates); or Microsoft Windows Vista Business, Enterprise or Ultimate (plus updates); or Microsoft Windows XP Professional SP3 (plus updates); or Microsoft .NET Framework 3.5 SP1 (plus updates) Microsoft Office 2003, Microsoft Office 2007, or Microsoft Office 2010 (plus updates) Microsoft Internet Explorer 7 or 8 (plus updates) Note: Microsoft Internet Explorer 9 is not supported |
PC Thin Client
- PC Thin Client is NOT supported for On-Demand customers.
- Requirements assume only a single instance of the Allscripts MyWay application is running, and no other significant applications are running on the PC.
- Home Editions of desktop operating systems are NOT supported.
- Windows 64-bit Editions of operating systems are supported except client systems that must interface with medical devices or the OCR scanner. These interfaces require a 32-bit operating system.
| Component |
Requirement |
| CPU |
Intel Pentium 4, 2.0 GHz or higher AMD Athlon 64 or higher |
| Memory |
Windows XP Recommended: 512 MB DDR PC2100 (266 MHz) Windows Vista Minimum: 2 GB MB DDR PC2100 (266 MHz) Windows 7 Minimum: 2 GB MB DDR PC2100 (266 MHz) |
| Hard Drive |
40GB |
| Network Interface Card (NIC) |
100/1 GB Ethernet |
| Audio Output |
Speakers or head set required for Allscripts Academy training modules |
| Software |
Microsoft Windows 7 Professional, Ultimate, or Enterprise (plus updates); or XenApp Server 5 Client or higher |
PERIPHERAL REQUIREMENTS
Scanners
- Capable of saving .jpg, .gif, or .tif format
Printers
- Windows supported printer
Digital Cameras
- USB 2.0
- Capable of saving .jpg, .gif, or .tif format
Card Scanning Requirements
- Two optional card scanning solutions are available. They require a special Allscripts MyWay version, which is only available from Allscripts.
- Both scan in an image and extract certain data items from the image.
- Both the scanning application and the scanner must be installed on the same desktop or laptop to which they are attached. All scanning must be done from that desktop or laptop.
SERVER REQUIREMENTS
Database Server Hardware Requirements (On-premise only)
Below are requirements for the Allscripts MyWay database server. The sizing guidelines assume the following:
- A brand name (Dell, HP, IBM) server class Intel platform that meets the HCL (Hardware Compatibility List) from Microsoft.
- Anti-virus protection, Microsoft Word, and Backup software are running on the database server Note: Symantec Backup Exec 2010 R2 is recommend for on-premise installations.
- If running Allscripts MyWay and Allscripts Tiger for Windows 2003 on the same server, contact Allscripts Sales for sizing requirements for running both on the same server. Allscripts Tiger for Windows 2008 is not supported.
- For higher user counts, please contact Allscripts Sales for server sizing and software requirements.
| Provider/User Count |
CPU |
Memory |
Hard Drive |
Tape Drive |
NIC |
| 1 - 5 Providers (1 - 20 Users) |
One-way Dual Core 2.0 GHz or higher |
Minimum 2 GB | OS: 2 x 80 GB RAID 1 Data: 2 x 160 GB RAID 1 |
LTO, LTO-2 or LTO-3 |
10/100 Base-T or higher |
| 6 - 10 Providers (21 - 40 Users) |
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| 11 - 15 Providers (41 - 60 Users) |
Two-way Dual Core 2.0 GHz or higher |
Minimum 4 GB | OS: 2 x 73 GB RAID 1 Data: 3 x 500 GB RAID 5 |
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| 16 - 20 Providers (61 - 80 Users) |
Minimum 6 GB Recommended 12 GB |
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| Remote Desktop Services, Terminal Services, is not supported on the Allscripts MyWay Database Server. | |||||
Database Server Software Requirements (On-premise only)
| Memory |
Operating System |
Applications |
| Up to 4GB |
Microsoft Windows Server 2003 Microsoft Windows Server 2008 Microsoft Windows Server 2008 R2 |
Microsoft IIS 6 or IIS 7 Microsoft SQL Server 2005 SP2 |
| Greater than 4GB |
Microsoft Windows Server 2003 R2 Enterprise Edition SP2, plus updates (32-bit or 64-bit) |
Terminal Server Hardware Requirements
Below are requirements for selecting a terminal server for Allscripts MyWay. The sizing guidelines assume the following:
- The terminal server is a member server with Allscripts MyWay and Microsoft Word only. Each user is running one session of Allscripts MyWay and Microsoft Word. Users running multiple sessions will use more resources which may affect the performance of your server. No other applications are considered.
- 400 MB of Memory is required, per user, for Allscripts MyWay client software.
- If running Allscripts MyWay and Allscripts Tiger for Windows 2003 on the same server, contact Allscripts Sales for sizing requirements for running both on the same server. Allscripts Tiger for Windows 2008 is not supported.
- For higher user counts, please contact Allscripts Sales for server sizing recommendations.
| User Count |
CPU |
Memory |
Hard Drive c) |
Tape Drive |
NIC |
| (1 -15 Users) |
One-way Quad Core 2.33 GHz or higher |
4 GB | 2 x 146 GB RAID 1* | None | 10/100 Base-T or higher |
| (16-30 Users) |
Two-way Quad Core 2.33 GHz or higher |
8 GB | 2 x 146 GB RAID 1, 5, 10* | None | |
| (31 - 75 Users) |
Two-way Quad Core 2.33 GHz or higher |
16 GB | 2 x 146 GB RAID 1, 5, 10* | None | |
| *Storing additional files, including user profiles may require extra disk space. | |||||
Terminal Server Software Requirements
Below are the operating system and application software requirements for a terminal server running Allscripts MyWay.
- Allscripts MyWay is also supported with Citrix Presentation Server 4.0 or higher and XenApp 5 Client or higher. Citrix Presentation Server, or Citrix XenApp, has additional licensing costs but offers some advanced features not supported by Remote Desktop Services and Windows Terminal Services alone, such as published applications, web interface, pen inking (Microsoft Windows pen inking), voice capture, audio redirection, and load balancing. Customers requiring those features must implement Citrix XenApp Server.
| Memory |
Operating System |
Applications |
| Up to 4GB |
Microsoft Windows 2003 R2 Server SP2, plus updates (32-bit or 64-bit) |
Microsoft .NET Framework 3.5 SP1
Note: You must use Windows Server Cals greater than 4GB, MS SQL Server Cals and Remote Desktop Greater than 4GB Services Cals/Windows Terminal Cals for each user. |
| Greater than 4GB |
Microsoft Windows 2003 R2 Server (32-bit or 64-bit) |
ADVANCED DEPLOYMENTS
High Availability Clustering (On-premise only)
- Most Allscripts MyWay server components are compatible with Microsoft Clustering Service.
- Please contact Allscripts Sales for specific details about hardware and software requirements and available services for Allscripts MyWay in a Microsoft high availability cluster.
Virtualization
- Allscripts MyWay server components and Remote Desktop Services, also called Windows Terminal servers, can be deployed in a virtual environment.
- Please contact Allscripts Sales for specific details about hardware and software requirements and available services for Allscripts MyWay in a virtual environment.
Multiple Databases (On-premise only)
- Allscripts MyWay multiple database deployment is suitable to address the following deployment scenarios:
- Hosting of Allscripts MyWay (for example, as an application service provider)
- Having a training and live database
- Please contact Allscripts Sales for specific details for hardware, software, and services for Allscripts MyWay in anmulti-database environment.
